A great-grandmother was ordered to take off her hood in a Tesco supermarket after staff feared she may be a robber.Barbara Francis, 69, had her fur lined hood of her yellow parka coat up because it was raining heavily outside.But when she dashed into Tesco Express near her home in Preston, Lancashire to buy a packet of porridge, a jobsworth assistant told her to remove the hood for 'safety reasons'. Barbara Francis, pictured, from Preston was told to take her hood down in a Tesco Express store for 'security reasons' by a jobsworth assistant The store said it had acted after concerns about robberies by yobs who used their hoodies to disguise themselves. Mrs Francis, a ballroom dancer, said: 'I just couldn't believe my ears that I was being treated like some common criminal. 'It was plain to everyone that I put up my hood in the rain because I didn't want my hair to get wet but this man had only company policy on his mind.'I told the man to look at me. Would I be a danger?

I was livid, fuming - but I was upset as well.'I asked if he was joking and he said he wasn't.' A 69-year-old great-grandmother, pictured, was ordered to take her hood down in a Tesco store because staff feared she could be a robberMrs Francis had popped out for some Quaker porridge oats for her labourer husband, Bernard, 60, who fancied a bowl to warm him up as it was a cold day. She said: 'It was pouring down outside so I had my big yellow jacket with a hood and fur on. It was a dreadful day and my husband said he really fancied a hot bowl of porridge, so I nipped out to Tesco to get some.'I just decided to walk the 10 minutes to Tesco Express. with rain and since I was just bobbing in for one item, I didn't even think about taking my hood down - if I was doing a big shop, then naturally I would have taken it down.'But as I was looking around the shelves I heard a voice which said, "Excuse me", he must have said it a couple of times before I realised he

was talking to me. 'But when I turned around, I got the shock of my life when he asked me to remove my hood. I asked him what for and he said it was companymeerkat hoodies policy.'Mrs Francis, a retired office clerkulster rugby hoodie sale who has two grandchildren and a seven-month-old great-granddaughter, andtwitch hoodie amazon has just battled breast cancer for a third time, added: 'I just walkednike hazard hoodieI told him i wasn't shopping there any more.'I only went in for some Quaker oats and needless to say i came out without them. I was so annoyed and angry.'I can understand when you go into a bank and people have to remove their helmets but they got this completely wrong.

'The way I was dressed should have told him i was an older lady.' says it does not have a company policy on the removing of hoods and helmets but relies on the discretion of managers at individual stores. It is understood staff were being cautious after a recent robbery at a nearby Co-op. spokesman said: 'The safety of our colleagues and customers is a priority for Tesco, which is why in some stores customers are asked to remove their hats and hoods whilst in the store. 'However, we try to take a commonsense approach to this request, and use discretion in deciding whether to enforce it.'Why did you close down the F&F website and move it onto Tesco direct? We moved F&F onto Tesco direct to make it easier to shop. We know that customers have found it frustrating to shop across multiple Tesco websites with different accounts and log-in details. Now F&F has moved onto Tesco direct, you’ll find all our non-food products on one website. You can shop from all our non-food departments in one go, with a single shopping basket.

Is the Uniform Embroidery Service available on Tesco direct? Yes, our Uniform Embroidery Service is available on Tesco direct. Can I use a Gift Card or Clubcard vouchers to buy F&F clothing on Tesco direct? Yes, you can use your Gift Card and Clubcard vouchers to pay for F&F clothing now F&F has moved onto Tesco direct, subject to the terms and conditions. Do I have to re-register on Tesco direct? If you already have a Tesco direct or Tesco Grocery account then you can use your account details to buy F&F products on Tesco direct. If you have not registered with Tesco direct or Tesco Grocery then you’ll need to register a new account with Tesco direct to continue shopping the F&F range online. Will I be able to see my previous orders from the F&F website once I have registered on Tesco direct? No, as this is a different website with a different account, your previous orders will not be available to view on Tesco direct. Please contact customer services if you have a query regarding a previous order.

You can call them on 0800 323 4070. What happened to the data held in my old F&F account after F&F has moved onto Tesco direct? We are taking data privacy very seriously and we can assure you that we are keeping your personal data secure and will only use it for the purposes that are set out in our privacy policy. I have an eCoupon code that I forgot to use before the cut-off date. Can I use this on Tesco direct? We are sorry but you cannot use an eCoupon designed for the old F&F website on Tesco direct. I placed an order on the F&F website before it moved to Tesco direct. Will this be delivered as normal? Yes, any orders placed before F&F moved onto Tesco direct will be processed as normal and despatched within a few days. You will receive the despatch confirmation email as usual and there will be a tracking link in the email. If there are any cancellations you will receive a cancellation email for the cancelled items and a despatch confirmation email for shipped items (if there were more items on order) as usual.

Can I still track my order on the F&F website now that F&F has moved onto Tesco direct? We are sorry but you cannot track any orders on the F&F website now F&F has moved onto Tesco direct. If you have a query about an order in progress, please contact our customer services team, who will be happy to help. Has the cost of F&F delivery changed now F&F moved onto Tesco direct? Yes, to keep things simple have brought delivery charges for F&F in line with Tesco direct. Standard delivery: £3 Next day delivery: £5.95 Are there any changes to your Click+Collect service? Click+Collect is free on Tesco direct (including F&F) orders of £30 and over (or £10 and over for Delivery Saver customers). For orders under £30 (or under £10 for Delivery Saver customers) there is a £2 delivery charge. If you haven’t shopped at Tesco direct before, the Click+Collect charge may be new to you. We introduced this charge on Tesco direct earlier this year to help ensure that our online offer remains sustainable for the future, while also allowing us to continue to offer customers the convenience of being able to pick up orders in store.

Now that F&F has moved onto Tesco direct can I collect F&F and non-clothing items from the same store location? Yes, you can collect F&F and non-clothing items from the same store location. It is over 30 days since I received my order and I would like to return it. What should I do? Please contact our customer services team who will be happy to help. It is over 30 days since I received my purchase and it’s faulty. Has the returns policy changed now F&F has moved to Tesco direct? No, our returns policy remains the same. Have the options available for returning items changed now F&F has moved to Tesco direct? No, the return options for F&F orders remain the same now it has moved onto Tesco direct. If you return an item in store, please make sure to bring your email order confirmation with you. Can I earn Clubcard points on the website? Yes, you can still collect Clubcard points when you shop F&F on Tesco direct. You’ll earn 1 point for every £1 spent.